RETURN POLICY

Cancellation Return and Refund
You have the right to cancel your order before shipping takes place.
Please note that personalized jewellery and custom creations can only be cancelled before production starts. You will be informed of that date during the design confirmation process.

If an item is not to your satisfaction after receiving it, you hold the right to notify and send it back to Eni Jewellery within 14 calendar days. The item must be undamaged and shipped in its original packaging or alike suitable protective sturdy packaging.
Please note that personalized prints and custom creations can not be returned.

Sending the item back to Eni Jewellery is at your own expense. Eni Jewellery will refund the purchase price of the items within 12 days after receiving the returned goods. Purchase price means the purchase amount of the order minus the original shipping charges. In the case of cancellation before shipping took place Eni Jewellery will refund the full amount charged.

Return address:
Eni Jewellery, 22 Joubert Mansions, Jubilee Pl, SW3 3TH, London, UK
[international returns must be marked as ‘RETURN GOODS’ ]

If you do not notify Eni Jewellery within the aforementioned time frame, the item is considered sold.

If your payment is not received within 7 days of placing an order and no alternative arrangements have been made your order will be cancelled.

Download Sample Return Form