Cancellation Return and Refund
You have the right to cancel your order before shipping takes place.
Please note that personalized jewellery, custom creations and rings can only be cancelled before production starts.
If an item is not to your satisfaction after receiving it, you hold the right to notify and send it back to Eni Jewellery within 14 calendar days. The item must be undamaged and shipped in its original packaging or alike suitable protective sturdy packaging.
Please note that custom creations can not be returned.
We can only exchange items for the same or higher price. If you want to exchange an item for a lower priced value a store credit will be given to you to use on a future order. Store credits cannot be passed to other people and are valid for one year. If your item is defective or damaged you can exchange it for the same item.
Non-refundable/ non-exchangeable :
- Any item not in its original condition, with damaged or missing parts for reasons not due to our error.
- Gift Cards
- Any item that is returned more than 14 days after delivery
- Sale items
- Earrings, due to hygiene reasons, and custom orders
If you want to a refund/exchange please first send us an email at firstname.lastname@example.org .
Sending the item back to Eni Jewellery is at your own expense. Eni Jewellery will refund the purchase price of the items within 12 days after receiving the returned goods. Purchase price means the purchase amount of the order minus the original shipping charges. In the case of cancellation before shipping took place Eni Jewellery will refund the full amount charged.
Eni Jewellery, Leontos Sofou 8 , 546 25 Thessaloniki Greece
[international returns must be marked as ‘RETURN GOODS’ ]
Please use track and sign service.
If you do not notify Eni Jewellery within the aforementioned time frame, the item is considered sold.
If your payment is not received within 7 days of placing an order and no alternative arrangements have been made your order will be cancelled.